Contact canada-ontario-games.ca
Everything reaches us at one address: [email protected]. We run this site remotely and do not keep an office or a phone line, so email is the only channel. Messages sent through social accounts using our name are not read, because none of those accounts belong to us.
What to write about
Most of the mail we get falls into four groups, and each one moves at a different speed. Fact corrections jump the queue. Commercial mail waits. The table below sets out what we usually need in the first message so that a reply does not turn into three rounds of questions.
| Reason | Include in your message | Typical reply time |
|---|---|---|
| Fact correction | Page URL, the sentence at issue, a source that contradicts it | 1 to 2 business days |
| Media or interview request | Outlet, deadline, the topic you want covered | 2 business days |
| Partnership or advertising | Company name, licence or registration details, what you propose | Up to 5 business days |
| Complaint about our content | Page URL and what specifically is wrong or unfair | 3 business days |
Corrections
A correction request works best when it points at one claim rather than at a whole page. Give us the address of the page, quote the line, and link to the regulator, host committee, or operator document that shows the correct version. Numbers on this site are dated snapshots, so if a figure has simply aged, say which date you are checking against. Corrections that change the meaning of a page get a visible note, not a silent edit.
Player complaints about an operator
We cannot recover a balance, reopen a closed account, or force a payout, because this site is not a regulator and holds no authority over any gambling company. Disputes with an Ontario site go first to the operator, then to its dispute resolution provider, and then to the Alcohol and Gaming Commission of Ontario. Tell us anyway. A pattern of complaints about the same operator changes how we write about it, and repeated withdrawal problems have taken sites off our recommended list before.
Ontario Summer Games questions
Questions about registration, qualifying, accreditation, or volunteering for a coming edition of the Games belong with the host committee or with your provincial sport organisation, and we point people there rather than guess. What we can help with is our own coverage: where a result came from, when a page was last checked, and which official source we used.
Before you write
We do not accept guest posts, link insertions into existing articles, or paid mentions dressed as editorial, so pitches of that kind get no reply. Requests for gambling advice, tips, or predictions also go unanswered. If you are worried about your own gambling, the numbers and services on our responsible gaming page will help far more quickly than we can, and ConnexOntario answers at 1-866-531-2600 around the clock.